Simons Reviews

Simons has an overall rating of 4.8 based on 33 reviews. Customer feedback on Simons is mixed: Simons reviewers highlight positive aspects like wide selection of products, competitive pricing, user-friendly website, fast shipping, which strongly appeal to homeowners, interior design enthusiasts, budget-conscious shoppers. However, Simons is often criticized for its customer service response time, occasional stock issues, limited in-store experience, shipping costs for remote areas.

4.8/5.0

33 reviews

5 Stars

25

4 Stars

2

3 Stars

2

2 Stars

0

1 Star

0

All Simons Reviews (33)
william1981
May 29, 2026
"Easy return, no stress"
I had to send back a sweater because it didn’t fit right, and it was way easier than I expected. The return instructions were clear, the label was right there, and I didn’t have to go searching around for anything. Also, the refund came back fast, which was a nice surprise. Anyway, super simple overall and I’d definitely order from them again.
EBERT
May 22, 2026
"Super nice staff"
Went to Simons last week. Really nice experience. I needed another size, and one of the staff checked in the back for me. No fuss. Didn’t make me feel like I was bothering them. Cashier was friendly too. Quick, smiley, easy. Just a good shopping trip overall.
AshleyClinton_63
May 22, 2026
"Really easy site to use"
I was able to find what I needed quickly, which was nice. The site was simple to get around and didn’t make me click all over the place... that’s all I want sometimes.
roxanne_Marquis95
May 18, 2026
"I ordered a few clothing items from..."
I ordered a few clothing items from simons.ca everything showed up fast :) The sizing was spot on, and the quality was even better than I expected! Checkout was simple too, which I always appreciate. I’d definitely shop there again!
DavidBanerjee
May 04, 2026
"So much to choose from"
well... I always end up finding more than I expected on simons.ca. It’s not just clothes either, there’s home stuff, gifts, everyday basics, and some nicer pieces too. I like that I can browse around even when I’m not totally sure what I’m looking for
TheodoreWestman
May 02, 2026
"Decent sale finds, but nothing amazing"
I picked up a few things from Simons during a sale, it was fine. Some of the prices were good, but a few items didn’t seem that much cheaper than usual, so it’s worth checking before assuming everything is a great deal. Shipping was smooth and the items arrived in good shape. Overall, not a bad experience, just a average sale shop.
james1980
May 02, 2026
"It was exactly right"
Got everything I ordered, and they didn’t mix it up or anything. It was all just right
Robert_johnson72
May 02, 2026
"Fit Right the First Time"
I ordered my usual size and thankfully it fit just right, because I really don’t have the patience for returns. The size chart was actually useful for once, and there weren’t any weird surprises. Happy it was that easy
Vivian.ly
April 29, 2026
"My order showed up faster than I..."
My order showed up faster than I expected, which was nice, but it did arrive a day later than the tracking originally said. The shipping time was still good overall, I just wish the updates had been clearer so I wasn’t left guessing what was going on.
stanley1989
April 21, 2026
"Literally the Cleanest Store Ever"
I walked in and was kind of shocked by how clean this store was. Like, ridiculously clean. Everything was easy to move around, nothing felt cluttered, and the fitting rooms looked super fresh too. Not a mess anywhere. I don’t know why, but I was genuinely impressed.
Christine-rose
April 09, 2026
"Checkout was quick and easy"
Paying was really quick and I didn’t run into any issues at all, everything just went through smoothly and I was done before I even had time to think about it.
donnettahagood3058
March 29, 2026
"Shipping felt fair from what I remember"
I ordered from simons.ca recently, and from what I remember, the shipping cost was actually reasonable. I was kind of expecting the total to jump once I got to checkout, but it stayed fair, which was a nice surprise.
The delivery went smoothly too, at least based on my experience. Nothing about it stood out as a hassle, and for what I paid, it felt easy enough. I’d definitely consider ordering again.
edna.Bonilla
March 22, 2026
"I ordered from simons.ca and, i was kind..."
I ordered from simons.ca and, i was kind of confused at first because the box looked so clean and untouched that I wondered if it had even been through shipping. No dents, no stains, and nothing about the packaging looked rushed or beat up.

Once I opened it, the item was in great shape and ready to use right away. I’m not really sure why I expected something to be off, but everything was exactly as I hoped, so yeah, 5 stars from me
Brandy_turk78
March 09, 2026
"Pickup was almost too easy"
Just a heads up, if you’re thinking about doing in-store pickup, it was super quick for me. My order was ready fast, and I was in and out in like two minutes. be warned — it might make you not want to shop around the store anymore.
typineiro9417
March 07, 2026
"Prices can be hit or miss"
It’s decent overall. Some stuff feels like a good deal, some doesn’t. Just depends
John.haymes
February 10, 2026
"Nice sweater, just took a little longer to arrive"
I ordered a sweater from Simons it was pretty much what you’d expect from the description. The fit is good, the quality feels solid, and you can tell it’s a decent piece. Shipping took a few extra days, which was a bit annoying, but overall I’m happy with it.
TerryHavens
January 30, 2026
"Customer service saved the day way faster than expected"
I had a tiny issue with my order from Simons, and I was fully prepared to wait forever and dramatically spiral about it. I sent a message not expecting much, but they replied so quickly I was actually shocked, and they clearly read what I wrote instead of sending some random copy-paste answer.

The person helping me was super friendly and fixed everything without turning it into a whole production, which felt like a miracle in online shopping terms. I order stuff online all the time, and this was easily one of the smoothest customer service experiences I’ve had. Would definitely order again.
michaeldeboer0457
January 28, 2026
"Refund was faster than I thought"
I had to send something back to simons.ca and figured the refund would take a bit. Once they got the return, though, the money came back quickly. I didn’t have to follow up or deal with any confusing emails, which was nice. Overall, it was a easy experience.
Terry-cleveland
January 24, 2026
"My order got here right on time, maybe..."
My order got here right on time, maybe within an hour or two of what the tracking was showing. The updates were accurate, so I wasn’t left guessing.
Janice.dennis
January 23, 2026
"Actually good quality, not just marketing talk"
I’ve ordered from simons a handful of times now, mostly sweaters and a few home things, and so far I’ve been impressed. I’m usually skeptical when stores use all that polished “premium quality” wording, because half the time it means nothing, but the stuff I got actually felt worth the price.
The fabrics are soft, the stitching is neat, and nothing had that cheap, flimsy feel when I opened the package. One knit sweater has already gone through several washes and somehow still holds its shape, which surprised me.
Shipping was totally fine, nothing dramatic either way. The main reason I’d give them 5 stars is that the items feel like they’ll last, which is really all I want when I’m spending money on clothes.

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How easy is it to get a hold of customer service at simons?

TinaPrice
June 21, 2020

“They haven't responded to me yet so I would say a firm NO”

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